Editor’s note: The following information was provided by Fort Community Credit Union.

Fort Community Credit Union (FCCU) is pleased to announce Deanna Ugalde, Credit
Resolution Specialist, has earned the designation of Certified Credit Union Financial Counselor (CCUFC).
This certification requires participants to complete the Financial Counseling Certification Program (FiCEP)
offered by the Credit Union National Association (CUNA). The program involves self-study, online learning, and
rigorous testing with the aim to identify financial challenges and provide effective intervention not typically
offered by for-profit financial institutions.

Ugalde joins FCCU’s team of Financial Coaches whose goal is to help members reduce loan delinquencies, raise
their credit score to qualify for better rates, and improve their overall financial wellbeing.

“This certification will allow Deanna to provide actionable advice and create practical payment plans that suit
a member’s individual financial needs.” said Staci Schoenrock, Director of Credit Resolutions at FCCU. “I’m
proud of the hard work Deanna has put in these past few months in preparation of her final exam.”
Individuals with the CCUFC designation are required to recertify every three years to ensure their financial
counseling knowledge is current.