On June 1, Emergency Communications staff at the Jefferson County Sheriff’s Office launched their new Emergency Medical Dispatch (EMD) system, which utilizes a standardized protocol and advanced technology to ensure that EMTs and paramedics have the critical information they need when responding to each call for medical assistance.

All dispatchers on the Emergency Communications team will use APCO IntelliComm software. It enables them to gather real-time information in order of importance while using natural conversation to aid the caller in providing key facts. This aids staff members in providing vital details to responders as they are traveling to the scene.

“Although dispatchers have always asked clarifying questions, EMD standardizes that process and ensures we follow a proven protocol for every call,” said Robert Krueger, Communications Supervisor at the Jefferson County Sheriff’s Office. “This means the questions are structured, consistent, and designed to quickly pinpoint the patient’s condition. It allows dispatchers to provide pre‑arrival instructions that weren’t always part of the previous workflow.”

Callers may notice that they are being asked additional questions, but that will not delay the arrival of assistance. Help is sent immediately during the call – and responders will be able to work more quickly and effectively, armed with the additional details they received on the way. “The new system improves the accuracy of the information our crews receive and helps us deliver better, more efficient service to the public,” said Krueger.

For more about the Jefferson County Sheriff’s Office: https://www.jeffersoncountywi.gov/sheriff_br_law_enforcement___public_safety/index.php

Editor’s note: This press release was provided by Jefferson County.